More Than Technology
Implementing a new workforce management system takes time and dedication – and while your staff is made up of experts in their field, you can’t expect them to be experts in everything. Software implementation needs for the client are something that many Software as a Service (SaaS) providers forget about, but StaffBridge takes implementation, integration, and training seriously. With over fifty years of combined workforce management experience, we are committed to working with you.
Getting Started With StaffBridge
StaffBridge allocates dedicated account management and named client stakeholders who work with the StaffBridge Client Success team to configure each clients’ portal specific to their needs, as well as support on-boarding, conduct training, and manage the client team through post-launch support. StaffBridge Technology’s high-touch approach to client partnerships keeps us as engaged as you can get with the front lines of each client’s organization.
An in-depth needs analysis is used to configure the portal to meet each client’s specific workflow. Once the portal is configured, the StaffBridge Client Success team will navigate the on-boarding process with you, including initial profile uploads, core schedule build, and workflow support throughout the launch process.
StaffBridge offers onsite and remote implementation training for clients’ core staff to ensure streamlined adoption of the process workflow and utilization of the technology.
Ongoing training and support include:
- • Comprehensive videos that allow your workforce to receive the same training across the board
- • Manuals for continued, in-depth reference
- • Quick Reference Guides
- • Onsite training refreshers from the StaffBridge Client Success team
- • Webinars for continued learning
Client feedback, coupled with our ongoing market research, puts us ahead of the game in understanding and creating products and solutions that have positive, immediate, and long-term impact on our clients’ businesses. As our client, you can expect to receive the following ongoing services:
- • Bi-weekly client meetings
- • Dedicated account management
- • Technical support & troubleshooting
- • After-hours support
- • Quarterly business reviews
System Enhancements, Upgrades, and New Feature Releases
The most successful technology companies are the ones that embrace change, which is why StaffBridge Technology embraces an iterative approach to development. We provide continuous enhancements, maintenance updates, and new feature releases as part of all standard subscription agreements. This keeps your company operating above your competition, allowing you to provide the best service in your industry. Our hands-on approach to client engagement and continued technology enhancement support includes:
Monthly maintenance updates
Quarterly new feature and enhancement updates
Bi-weekly or monthly stakeholder calls
With StaffBridge Technology, you don’t only get the most cutting-edge workforce management software; you also get the support you need to fully adopt it into your daily processes.